Shipping policy

Last updated: June 2026

 

Every boop item is made when you order it. Your item is printed, embroidered, or otherwise produced after your order is placed, then shipped directly to you through our fulfillment partner's facility network. This made-to-order model helps us offer a wider range of designs while reducing waste, but it also means your order goes through a production stage before it is handed to a carrier.

This Shipping Policy explains where we ship, how production and delivery timing work, how shipping rates are calculated, how tracking works, and what to do if something goes wrong with delivery.

Where we ship

We currently ship to the United States and Canada. Shipping availability, shipping options, and rates are calculated at checkout based on your delivery address and order details. If a destination or address type is not available at checkout, we are unable to ship there at this time.

Production and handling time

Most orders are produced and handed to the carrier within 2–5 business days after order acceptance. Production happens before shipping begins and includes printing, embroidery, assembly, and preparation for carrier pickup.

Business days are Monday through Friday, excluding U.S. federal holidays.

Embroidered items, bundled orders, product launches, holidays, and other peak-volume periods may take slightly longer. If a material delay affects your order, we will contact you using the email address provided at checkout.

Estimated shipping and delivery times

Estimated delivery time includes both production time and transit time. Transit begins after your order has been produced and handed to the carrier. The estimates below are not guaranteed delivery dates, and carrier delays, customs clearance, severe weather, labour disruptions, holidays, or other circumstances outside our control may extend delivery time.

Express shipping may be available for some destinations at checkout. If express shipping is offered for your order, the available service, rate, and estimated delivery timing will be shown before you complete your purchase.

Shipping rates

Shipping rates are calculated at checkout based on your destination and order details, including order size, weight, and available carrier services. Your available shipping options and exact shipping cost will be shown before you complete your purchase.

Order tracking

All orders include tracking and delivery confirmation. When your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package. Please allow 24–48 hours after the initial shipping notification for tracking information to populate.

If your order ships in more than one package, we will provide tracking information for each package.

Tracking delays

Tracking gaps can happen, especially when packages are moving between carrier facilities or waiting for customs clearance. If your tracking has not updated for more than 10 business days, or if your estimated delivery date has passed, please contact us with your order number and tracking information.

Lost packages

If your package has not moved and the estimated delivery date has passed, it may be lost in transit. Claims for lost packages must be submitted within 10 days of the estimated delivery date.

Please contact us with your order number and tracking information. We will investigate with the carrier, and if the package is confirmed lost, we will send a replacement at no cost to you.

Packages marked delivered but not received

If tracking shows that your package was delivered but you cannot locate it, please first check with neighbours, your building's mail room or package room, your local post office, and the carrier. Carriers may occasionally mark packages as delivered shortly before final delivery.

If the carrier confirms delivery, we are generally unable to issue a replacement, but you may contact us and we will review the situation.

Wrong or undeliverable address

Please review your shipping address carefully before submitting your order. Because every item is made to order and orders move into production quickly, we may be unable to change or reroute a package after it has shipped.

If the address provided at checkout is incorrect, incomplete, or undeliverable, the carrier may return the package to our fulfillment facility. If that happens, we will contact you using the email address associated with your order. Reshipping to a corrected address may be offered at your expense.

Unclaimed returned packages are held for 30 days. After 30 days, unclaimed items may be donated or responsibly disposed of.

Duties, taxes, customs, and import fees

Applicable taxes collected by boop are shown at checkout where required. For orders shipped outside the United States, including orders shipped to Canada, customs authorities or carriers may assess import duties, taxes, customs fees, brokerage fees, handling fees, or other charges that are not collected by boop at checkout. These charges are the responsibility of the recipient.

Canadian orders may be subject to additional duties, customs, brokerage, or import fees on delivery. We are actively working to improve the Canadian shipping experience, and Canadian orders over $150 CAD may be more likely to incur duties on delivery.

boop is not responsible for delays caused by customs clearance. Refusing a package to avoid duties, customs fees, brokerage fees, taxes, or import charges may affect refund eligibility, and reshipping may require payment of new shipping costs.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or incorrect, we will make it right in accordance with our Refund Policy. Claims must be submitted within 14 days of delivery and should include your order number and clear photos showing the issue.

Please see our Refund Policy for full details on how to submit a claim and what remedies may be available.

Customer support and response time

If you have a question about shipping, delivery, tracking, customs, or an order issue, contact us at hello@wearboop.com or through the contact form on our website. Please include your order number so we can help faster.

We aim to respond to order and shipping inquiries within 1–2 business days, Monday through Friday.